Shipping & Delivery
Please note all prices and charges are in $AUD
Deliveries are to eligible Australian Postcodes only. We do not offer international shipping.
All deliveries are made by Registered Australia Post and will require a signature.
A $15.00 Flat Rate Delivery Fee per Order applies to eligible Australian postcodes* for all purchases under $150.
There may be an increase in the Delivery Fee payable due to the quantity or size your order or in the event delivery of your Order otherwise incurs additional charges. If your Order is subject to a Special Delivery Fee we will notify you to confirm your Order.
We aim to deliver your Order within the following time frames:
4-10 business days Australia wide for capital cities and suburbs, and most regional areas; and
10-14 business days for regional Western Australia, Queensland and Northern Territory.
Upon dispatch of your Order you will receive an email containing the Australia Post ID to track the status of your delivery.
Delivery to international addresses cannot be processed at this time.
Unused items in original condition and packaging may be returned upon presentation of original invoice either in store or via post, within 14 days of the date your delivery being received.
Change of mind returns via post will be at the customer’s cost.
For Items deemed to have a manufacturing fault you will be refunded or the item replaced.
If convenient, you may elect to return the faulty item to your nearest store, and our store staff will be happy to assist you upon presentation of the Tax Invoice.
For return of faulty items via post please contact Customer Service who may issue you a reply paid authorisation to return the item free of charge.
Note: Select quilts, under blankets and pillows carefully, as we do not offer an exchange on these items due to health reasons. This does not apply to a product that is faulty.
Please be aware, once an order and payment has been processed the order cannot be changed.
*Click here for eligible postcodes.
For full Terms and Conditions of sales including Delivery and Returns click here