Frequently Asked Questions

 

General

 

I am trying to locate my nearest Bed Bath N' Table store. How can I find the location of your stores?

Will I receive a catalogue from Bed Bath N' Table in the mail?

Does your website have a WISH LIST and how does it work?

Does Bed Bath N' Table offer a gift registry service?

Where can I view any job opportunities that Bed Bath N' Table may have?

Does Bed Bath N' Table offer a gift wrapping service online?

I seem to be having technical issues on your website. Can someone help me?

 

Orders

 

How do I know that my order placed online has been received?

Can I follow the progress of my order placed online?

Can you please tell me the different payment options you have available online?

When I submit my credit card information online, how do I know that it is secure?

I am trying to purchase an item online however it appears to be sold out, is it available in store?

How do I get a product that is 'In store only'?

Are the prices on your website the same as prices in your stores?

I have placed an order online. Can I pick it up at my nearest store or your distribution centre?

I have placed an order online. Can I modify or cancel this if it has not yet shipped?

Can I lay-by my order?

 

Deliveries & Returns

 

What is Bed Bath N' Table's refund & returns policy?

What shipping options do you have available?

What are the delivery times & costs for a order placed online?

My order has been shipped, how do I track it?

I would like to order from your website however I live overseas. Do you ship internationally?

I have received my order but something is not right?

 

Products

 

I need some more information on an item before I purchase it. Can I speak to someone about this?

I’ve seen something in store, but I cannot find it online. Why is this?

I have seen that you stock different brands in your stores. Can you tell me what they are?

What is the best way to care for my new towels purchased?

How do I care for my new bed linen that I have purchased?

Can you offer advice to me on which quilt is best to buy?

If a product is sold out Online, is it still available in store?

 

Home Style Member

 

Why should I sign up as a Home Style Member?

How do I become a Bed Bath N' Table Home Style Member?

I have signed up to receive your newsletter. Does this mean that I am a Home Style Member?

I have already signed up to your MAILING LIST in store or via your COMING SOON web page . Do I need to sign up again online to become a HOME STYLE MEMBER?

I'm currently subscribed to your mailing list and receive emails from Bed Bath N' Table. Should I use my same email address to become a Home Style Member?

I have forgotten my password. How do I reset it?

How do I change my personal details registered with you?

I’m already an Account Member (with The Works), will I need to sign up again?

I don’t have an email address. Can I still sign up to become an Account Member?

Can I see my store purchases online in my purchase history?

 

Gift Cards

 

I would like to purchase a gift card online. Can I do this?

I have been given a gift card. How long do I have until it expires?

I have misplaced my gift card. Can I replace it for another one?

 

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General

 

I am trying to locate my nearest Bed Bath N' Table store. How can I find the location of your stores?

We currently have over 100 stores located across Australia and New Zealand. Please click the 'STORE LOCATOR' tab found at the top of our website or simply click here to see all our store information.

 

Will I receive a catalogue from Bed Bath N' Table in the mail?

Our website is our new catalogue! By signing up to receive our emails you will be first to know about our latest product news, sales and advice. We no longer send catalogues direct to customers via post however we do circulate them as inserts with in major newspapers throughout the year.   Going forward, all our customer communications will be done via email, so we encourage you to sign up as a Home Style Member.

 

Does your website have a WISH LIST and how does it work?

Our 'Wish List' is coming soon. Once available you need to register as a Home Style Member to gain access to the 'Wish List' function. If you are a Home Style Member, you will be able to select the 'Add to Wish list' button found on the product pages and this will create a list of your favourite items. You can then save the list for later, add directly to cart, print out and take in store, or share with friends & family.  For now, as an alternative to a ‘Wish List’ you might want to use our continual shopping bag.  If you are a Home Style Member your shopping bag is saved until you delete the items.  

 

Does Bed Bath N' Table offer a gift registry service?

Yes, however this is currently only available in store. Please visit one of our friendly staff members to find out more information about this.

 

Where can I view any job opportunities that Bed Bath N' Table may have?

Our careers section is coming soon. Please check back with us as we would love to hear from you.

 

Does Bed Bath N' Table offer a gift wrapping service online?

Due to the high demand of online orders, we are afraid that we do not offer a gift wrapping service at this time.

 

I seem to be having technical issues on your website. Can someone help me?

We are sorry that you are experiencing technical issues at this time. Please contact our friendly Customer Service staff for assistance.

 

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Orders

 

How do I know that my order placed online has been received?

When you place an order online you will automatically receive an email confirming that it has been received. An email containing your Australia Post tracking ID will also be sent so you will be able to view the delivery progress of your order online. If you require further assistance please Contact Us.

 

Can I follow the progress of my order placed online?

Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left hand panel of your Account Dashboard.

 

Can you please tell me the different payment options you have available online?

The following payment methods are available for purchases made online - Paypal, Mastercard, Visa and Amex.

 

When I submit my credit card information online, how do I know that it is secure?

We understand the importance of keeping your personal information safe once it has been submitted online. To ensure that you feel comfortable at all times we have chosen SecurePay to support our payment platform. For more details about this please read our Privacy Policy.

 

I am trying to purchase an item online however it appears to be sold out, is it available in store?

If an item is 'Sold Out' online then it is likely to have limited availability in store. You may want to contact your nearest store to find out if they still have stock available.

 

How do I get a product that is 'In store only'?

If an item is 'In store only', the product has now sold out in our warehouse and the remaining stock is available in our stores.  You may want to contact your nearest store to find out if they still have stock available.

 

Are the prices on your website the same as prices in your stores?

Yes. The prices displayed are in $AUD and are the same whether purchased in store or online. The only exception to this is if we run an online only promotion, which will be clearly stated.

 

I have placed an order online. Can I pick it up at my nearest store or your distribution centre?

We do not currently offer a pick up service. Your order will be sent to the mailing address you select during the checkout process.

 

I have placed an order online. Can I modify or cancel this if it has not yet shipped?

Unfortunately once your order has been placed we are unable to modify it. You can return or exchange items once you have received them. For more information please go to our Shipping & Returns

 

Can I lay-by my order?

Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions.

 

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Deliveries & Returns

 

What is Bed Bath N' Table's refund & returns policy?

Bed Bath N’ Table offer online customers the ability to return items purchased online to any physical store, directly to the warehouse and through communications with Customer Service. Items that are unused in original condition and packaging may be returned upon presentation of original invoice within 14 days of date delivery received.

Faulty items may be returned for a refund or exchange upon presentation of original invoice.  For return of faulty items via post please contact Customer Service who may issue you a reply paid authorisation to return the item free of charge.

Please select quilts, underblankets and pillows carefully, as we do not offer an exchange on these items due to health reasons. This does not apply to a product that is faulty.

Visit our Shipping & Returns page for more information.

 

What shipping options do you have available?

All deliveries are made with Registered Australia Post and will require a signature. Eligible postcodes are outlined by Australia Post and can be viewed here. Delivery to international addresses cannot be processed at this time.

 

What are the delivery times & costs for an order placed online?

All purchases are generally dispatched within 4 business days. We aim to deliver you order within the following timeframes:

4 - 10 business days Australia wide for capital cities and suburbs, and most regional areas
10 - 14 business days for regional Western Australia, Queensland and Northern Territory.

For purchases under $150 you will incur a Flat Rate shipping fee of $15

You will be notified of the shipping cost as you complete the checkout process. When your order is dispatched you will receive an email containing the Australia Post ID to track the precise date of delivery.

 

My order has been shipped, how do I track it?

The Shipping confirmation email contains the Australia Post ID to track the status of your delivery. Visit the AusPost tracking page and insert this ID to get the status of your delivery. 

 

I would like to order from your website however I live overseas. Do you ship internationally?

Unfortunately we do not ship outside of Australia at this time. We will keep you updated on this as soon as anything changes.

 

I have received my order but something is not right?

If the order you have received is not what you ordered then please contact Customer Service and we will urgently rectify the situation for you.

 

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Products

 

I need some more information on an item before I purchase it. Can I speak to someone about this?

Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. For your nearest store please check out the Store Locator. Alternatively you can email Customer Service and someone will reply with the information you require.

 

I've seen something in store, but I cannot find it online. Why is this?

Our online store offers a selection of products.  To explore our full range you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery. If you are having problems then please Contact Us.

 

I have seen that you stock different brands in your stores. Can you tell me what they are?

We stock a variety of brands in all of our stores. For information about each of these please check out our Product Guide, this can be found under Inspiration & Advice at the top of our website. 

 

What is the best way to care for my new towels purchased?

It is very important to read the care instructions provided on any item to ensure you get the most out of the purchase you have made. Each towel has its own care instruction label, you can also look at our Product Guide for further information on the best way to care for your towels.

 

How do I care for my new bed linen that I have purchased?

To ensure you get the most out of the item purchased, it is very important that you read the care instruction label carefully as this will vary depending on the material & construction of the design. Please also view our Product Guide for further information.

 

Can you offer advice to me on which quilt is best to buy?

Our friendly store staff are very knowledgeable on all our products and would love to help you make your decision on choosing a quilt. Visit the Store Locator to find your nearest store or alternatively you can view our Product Guide to help you make an informed decision. 

 

If a product is sold out Online, is it still available in store?

Yes there is a good chance that a product may still be available in store even if it is 'SOLD OUT' online. Please visit your nearest store or Contact Us to help you find where it is available.

 

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Home Style Member

 

Why should I sign up as a Home Style Member?

It's for people who love home product and advice!

When you become a Bed Bath N’ Table Home Style Member you will be able to access:
- Our latest product news, sales and advice
- Quick and easy checkout online 
- View online orders you've bought in the past

Follow this link to sign up today.

 

How do I become a Bed Bath N' Table Home Style Member?

It's simple. Please select the 'REGISTER' link at the top of our home page or click this link  to create an account with us. Sign up involves providing us with your name, contact email address, password and billing address.

 

I have signed up to receive your email newsletter. Does this mean that I am a Home Style Member?

No. Signing up to receive our newsletter means that you will be kept up to date via email on all our latest product news, sales and advice. You only provide us with your email address (Bottom RHS of our website) to subscribe to our newsletter. To become a Home Style Member you will need to create an account by providing your name, password and address details. You can do this by visiting our Register page to create a Home Style account. 

 

I have already signed up to your MAILING LIST in store or via your COMING SOON web page . Do I need to sign up again online to become a HOME STYLE MEMBER?

Yes. Only by registering online will you become a Bed Bath N' Table Home Style Member (requiring you to provide a password and address details). If you have recently signed up to our mailing list in store, or you have subscribed to receive notifications about our website on our Coming Soon page, you will automatically receive our newsletter informing you about our latest product news, sales and advice. 

 

I'm currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use my same email address to become a Home Style Member?

Yes. You can use whatever email address you prefer. Don't worry, if you use your same address to become a Home Style Member we will make sure that you don't receive multiple emails from us.

 

I have forgotten my password. How do I reset it?

Don't worry! If you have forgotten your password go to SIGN IN at the top of our website and click Forgot Your Password. You will then be sent an email instructing you how to reset a new one. Alternatively follow this link to reset your password.

 

How do I change my personal details registered with you?

Simply sign into your account and 'Edit' details from the Account dashboard. Once you have done so, make sure you press save and any changes will automatically be updated in our system. 

 

I’m already an Account Member (with The Works), will I need to sign up again to become a Home Style Member?

Yes. If you have previously signed up in store prior to the launch of our website, you will still need to register a new Home Style Account so we can maintain contact with you. This can be done either online or in store. The launch of our website now enables us to stay in contact with you more efficiently via email. To do this we have to restart our customer database. We plan to eventually move all our customer communications to email. This means that you will eventually stop receiving correspondence and invitations via post. When you sign up to become a new Home Style Member, you will be first to know via our email about our product news, sales, events and advice. Be sure to log all purchases you make in store and online against your Home Style Account to ensure you are eligible for any events.

 

I don’t have an email address. Can I still sign up to become a Home Style Member?

No, unfortunately without an email address there is no way to register your account and stay up to date with Bed Bath N' Table's latest product news, sales and advice.

 

Can I see my store purchases online in my purchase history?

No. At this stage you can only view your online purchases when you are logged into your account dashboard. 

 

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Gift Cards

 

I would like to purchase a gift card online. Can I do this?

At this time gift cards are only available to purchase and redeem in store. We will endeavour to have these for purchase and use online shortly.

 

I have been given a gift card. How long do I have until it expires?

Gift cards are valid for 12 months from the date of purchase.

 

I have misplaced my gift card. Can I replace it for another one?

Gift Cards are like cash and must be treated as such. Bed Bath N’ Table cannot be responsible for any lost or stolen gift cards once they have been given to a customer. Please ensure you keep this in a safe place.

 

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