SIZE GUIDE AND DIMENSIONS
Lilly Llama: L 9.8 x W 5 x H 15.5 cm, Dolomite, 20022701
DELIVERY AND RETURNS
Shipping & Returns Policy
We are pleased to offer FREE delivery for all purchases over $150.
For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.
FREE In-Store Returns within 14 days of purchase for all customers (or within 30 days for Rewards Members). Read more >
ONLINE ORDERS MAY TAKE UP TO 2 WEEKS TO DISPATCH DUE TO DELAYS CAUSED BY THE IMPACT OF COVID-19
Thank you for your patience while we navigate the impacts of COVID-19 on our warehouse and delivery networks. Our team are working hard to ensure that your order arrives in time, however, due to current COVID-19 safety restrictions and staff shortages, it’s taking us longer than usual to pick, pack and dispatch online orders. To allow for this, please add up to 2 weeks to our regular delivery times below. We sincerely apologise for any inconvenience and appreciate your understanding.
Please factor these delays into our usual delivery times below.
Usual delivery estimate (Includes Warehouse Dispatch & Shipping):
|VIC||6 business days||6-7 business days|
|NSW, SA & ACT||6-7 business days||7-8 business days|
|QLD & TAS||7-8 business days||8-18 business days|
|WA||8 business days||10-13 business days|
|NT||10 business days||9-17 business days|
Change of Mind
FREE In-Store Returns
Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.
Items must be in original condition and packaging. Presentation of Invoice is required to process a return. In-store returns are processed immediately.
We understand due to the current lockdown and restrictions in your state this means you may not be able to physically visit us in-store.
We are happy to extend your in-store returns/exchange period due to these circumstances, you will have 7 days to process an exchange or return in-store once your local store has reopened and when it is safe to do so.
We do hope this answers your enquiry, we appreciate your understanding and hope you stay safe.
Visit our Store Locator to find a store near you.
If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in original condition and packaging and include the original invoice. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.
To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:
Bed Bath N’ Table Returns
PO Box 4034
Deer Park East, VIC 3022
Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.
On the rare occasion a manufacturing fault may occur. In this instance, we will be happy to process a full refund for the item including the postage charges. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able). Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via Delivery partner.
However, you can return or exchange a faulty item in one of our stores nationwide.
CANCELLING YOUR ORDER
Please kindly note, once an order and payment has been processed the order cannot be changed or canceled. We pack orders quickly, which means we can't make any changes once you've placed it.
You can return your order to us once you have received it.
You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.
For full Terms and Conditions of sales including Delivery and Returns click here